Billing FAQs

How Does Workfolio Bill Users?

Workfolio charges in advance for each month based on the number of users in your account.

What Payment Methods Are Accepted by Workfolio?

We accept payments via credit cards, including Visa, Mastercard, and American Express. If you encounter issues using these payment methods, please contact us at [email protected].

• For users outside India, we also accept PayPal.
• We support bank transfers and Western union transfers as an additional payment option.

Am I Charged as the Owner/Admin of the Account Even if I Don’t Track Time?

Our billing is based on the total number of accounts, including the admin account. Admins also contribute to cloud usage when accessing reports, screenshots, and analytics. To ensure fair usage and cover associated costs, admin accounts are included in the billing calculation.

What Happens if I Add More Users After Making a Monthly Payment?

If you add more users after your monthly payment, you will be charged a prorated amount for the remainder of the month for each additional user.

• Prorated charges are calculated and billed immediately when you purchase the additional licenses.
• If you delete a user and add a new one, it’s considered a seat swap, and no extra charge is incurred for the new user.

Example:
You’re on the Pro monthly plan and pay $49.90 per month for 10 users ($4.99 per user) at the start of the month. If you add 10 more users halfway through the month, you will be charged $24.95 for the remaining half of the month for those users.

What Happens if I Add More Users After Making an Annual Payment?

If you add more users during the year than you initially paid for, you’ll be charged a prorated amount for the rest of the year immediately.

• Prorated charges are calculated and billed on the day the additional users are added.
• Deleting a user and adding a new one is treated as a seat swap, with no extra charges for the new user.

Example:
You’re on the Pro annual plan and have paid $500 for 10 users at the start of the year. If you add 10 more users halfway through the year, you will be charged $250 (half the price of a full year for those additional users).

If you have any further questions, feel free to reach out to us at [email protected].