Internet Hours Exclusion Guide

Introducing the Ability to Exclude Internet-Interrupted Hours from Total Work Hours

We’re excited to announce a new feature in Workfolio that allows admins to manage and refine how untracked hours caused by internet interruptions are calculated in total work hours.

Internet interruptions can sometimes create gaps in work tracking, leading to inaccurate reporting of productive hours. With this new setting, you can choose whether to exclude or include these untracked hours in the total work hours calculation, ensuring more accurate performance tracking.

Admins can follow these simple steps to enable or disable the exclusion of untracked hours:

1. Navigate to Settings > Track Settings.

2. Locate the section labelled Untracked (Internet-Interrupted) Hours Settings.

3. Choose the following option:

   • Yes: Exclude the untracked hours from total work time.

4. Save your changes.

• For Accurate Productivity Metrics: Select Yes to exclude untracked hours.

• For Flexible Work Environments: Select No if brief interruptions are common and should be accounted for.

This feature ensures that Workfolio adapts to your team’s tracking needs, delivering clear and accurate insights.

Start refining your team’s work hour calculations today by updating your settings!

For more assistance, reach out to our support team or check our Help Center.